• How soon will my order be shipped?
  Most orders in before 3 PM are shipped the next day.

• I am not sure what to order. What should I do?
  You can call us at (631) 750-6665 to talk to a representative, or if you prefer contact us by e-mail. Our experienced staff will be more than happy to assist you.

• What about sales tax?
  New York State residents should expect to pay NYS Sales tax on their orders.

• Is my Credit Card Transaction secure?
  All credit card transactions are 128 bit encrypted to our server. This makes it virtually impossible for anyone to acquire your card number. As a matter of fact, it is the safest way to purchase with a credit card known today.

• Can I get technical advice?
  Yes.  Our experienced staff is always happy to help you with your technical questions.

• I'm a do-it-yourselfer and want to install and Air Conditioner, Generator or Digital Controller.  Will someone be available to help me with my installation?
  Yes.  As a matter of fact, we sell a prepackaged installation kit for any generator or air conditioning unit.  Please call one of our technical advisors for a description of this kit and any help you may need.

If you could not find an answer to your question in the information above,
please e-mail us the question and we will respond promptly.